Refund Policy
Yolky Inc. · Last updated August 6, 2026
Yolky Inc. wants you to feel good about every payment you make on Yolky. This Refund Policy covers everything you can pay for on the Platform: vendor memberships and newsletter advertising placements.
Yolky Inc. is the seller of record for these purchases. Card payments are processed on our behalf by Stripe, Inc.; refunds are issued by us through Stripe and returned to your original payment method.
1. 30-day money-back guarantee
If you change your mind about a purchase, you may request a full refund within 30 days of the order date. This applies to vendor membership payments and to advertising placements.
You do not need to give a reason. We ask only that the request comes from the account that made the purchase so we can match it to the order.
2. How to request a refund
Email support@yolky.app from the address you used at checkout, or reply to your Yolky receipt, and tell us which charge you would like refunded. A person on our team will handle it.
You can also cancel a vendor membership at any time from Settings, which stops future renewals.
Once we approve a refund it is issued through Stripe, our payment processor, back to the card or payment method originally charged. Stripe's handling of that transaction is covered by the Stripe Services Agreement at https://stripe.com/legal/ssa.
3. Vendor memberships
Vendor memberships renew monthly until you cancel. You can cancel at any time and your listing stays live through the end of the period you already paid for.
If you are charged for a renewal you did not intend to keep, contact us within 30 days of that charge and we will refund it.
Cancelling stops future charges. It does not by itself issue a refund for a past charge — request one using the steps above.
4. Advertising placements
Every advertisement is reviewed by the Yolky team before it runs.
If your ad is not approved, it never runs and we refund the placement in full. You do not need to ask.
If your ad is approved and has already started running, you may still request a refund within the window above; we may prorate for the days the ad was shown to nearby members.
5. Processing times
Once approved, refunds are returned to your original payment method. Banks and card issuers typically post the money within five to ten business days.
We email you a confirmation when the refund is issued, and Stripe may send its own notification as the money is returned.
6. Questions
Anything unclear? Email support@yolky.app and a person will answer. We would much rather sort out a problem than keep money from someone who is unhappy.