Refund Policy

If you change your mind about a purchase, you may request a full refund within 30 days of the order date. This applies to vendor membership payments and to advertising placements.

You do not need to give a reason. We ask only that the request comes from the account that made the purchase so we can match it to the order.

Refunds are processed by our payment provider, Paddle. To request one, visit https://paddle.net and enter the email address you used at checkout, or reply to your Paddle order confirmation email.

You can also contact us directly at support@yolky.app and we will pass the request to Paddle on your behalf.

Full details of how Paddle handles returns are in the Paddle Refund Policy at https://www.paddle.com/legal/refund-policy.

Vendor memberships renew monthly until you cancel. You can cancel at any time and your listing stays live through the end of the period you already paid for.

If you are charged for a renewal you did not intend to keep, contact us or Paddle within 30 days of that charge and we will refund it.

Cancelling stops future charges. It does not by itself issue a refund for a past charge — request one using the steps above.

Every advertisement is reviewed by the Yolky team before it runs.

If your ad is not approved, it never runs and we refund the placement in full. You do not need to ask.

If your ad is approved and has already started running, you may still request a refund within the window above; we may prorate for the days the ad was shown to nearby members.

Once approved, refunds are returned to your original payment method. Banks and card issuers typically post the money within five to ten business days.

Paddle will email you a confirmation when the refund is issued.

Anything unclear? Email support@yolky.app and a person will answer. We would much rather sort out a problem than keep money from someone who is unhappy.